Zap Rest

Overview

Overview

Zap Rest is a shipping web site that joined the Zap Group (Israel's largest consumer site) in 2010. It includes over twenty web sites and portals from around the world with extensive content. The site also provides delivery service from a large selection of restaurants all over the country. Orders are made via its web site or mobile app web site. We know that user experience on a web site is what promotes continued usage. At different times of the year such as during holidays, sporting events, and cultural events there are massive amounts of orders from the site, creating overload.
The goal
Create a stable and reliable infrastructure for site activities, to create a monitoring system that can monitor, control and alert during load increase, and to acquire increased resources to prevent harmful impact on end-users.
Our Solution
Establishing a reliable and flexible infrastructure with cloud servers from Y-tech. Enjoying a fully redundant system that allows max uptime, maintenance and service without downtime, including monitoring and control at Y-tech's NOC that warns against problems before they occur, and receiving support and close monitoring from the company's tech team.
Guy Naor, director of operations on the site, says, “Today we cannot afford to provide our clients with only a mediocre browsing experience. We have to provide super-fast and reliable service to the customer. If a user tries to order through a site and it reacts slowly or with difficulty, he or she will not return to that site. We have no patience for a slow or clumsy site. From the beginning of our relationship with Y-tech, we have enjoyed stability all year round, including periods when there is massive site traffic. We have increased resources when necessary and this has been done quickly and efficiently, without impairing user browsing. The service we receive from the support team is excellent, and we have a great relationship".
Liran Bani, project manager, says, “From time to time, we update versions of our web site, taking it down for a few minutes. Each time, we immediately get a phone call from Y-tech, asking, “Why is the site down? What happened?” It’s a good feeling to know that someone is always keeping an eye on our system. Y-Tech is a company that is a cut above the rest. We’re not accustomed to this kind of service. Availability, speed, and efficiency all the time. They provide a different level of service that allows us to grow and prosper. We have peace of mind and reliability because of them".

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